Delivery Information
Orders become valid only after they are confirmed by phone. Delivery can take between 1 to 10 working days.
Stock availability is for informational purposes only; it may fluctuate or change depending on our suppliers, supplier stocks, delivery times for new stock, or even the cessation of production.
Delivery will be made by courier based on the address provided in your order.
The delivery time is between 1 to 6 days, depending on the products ordered. In general, we will do our best to fulfill your order within 1-2 days.
Deliveries are made from Monday to Friday, after phone confirmation. Unconfirmed orders will not be delivered. We reserve the right to cancel orders that cannot be fulfilled due to supplier stock shortages.
We are not responsible for any damage resulting from delayed delivery of packages for any reason.
Pre-ordered products will be delivered only when the stock becomes available. You will receive more information by phone.
The standard delivery fee is 19.99 RON for orders under 499 RON, anywhere in Romania.
Free delivery
Additionally, if you spend over 499 RON, the Free Delivery option will be activated, and you will benefit from free delivery when completing your order.
ATTENTION: THE FEE OF 19.99 RON AND FREE DELIVERY APPLY ONLY FOR TERRITORY WITHIN ROMANIA.
International delivery:
International rates will be determined upon phone confirmation of the order. In general, they are approximately 20 Euros for packages under 1 kg within Europe and about 30-40 Euros for packages under 1 kg sent to the rest of the world. The value of the order must be paid in advance.
Order confirmation and advance payment:
Orders that are not paid in advance will require phone confirmation. Without phone confirmation, products will not be shipped. For orders over 1000 RON, we may request a symbolic advance of approximately 50-100 RON or, in some cases, payment of the full order value. If this advance is not paid, products will not be shipped. Typically, this advance is only requested for large sums over 200 Euros and generally only for new customers. Returning customers are usually exempt from this requirement.
Pre-order 7-12 days - the delivery period is an estimate, but we usually fulfill all orders with this status within the stipulated time. This deadline is not mandatory; although we make every effort to process these orders as quickly as possible, there may be situations beyond our control that could cause this period to exceed 30, 60, or more days. We apologize for any inconvenience caused.*